Rackspace Cloud Sites File Manager

I was recently updating a website hosted on the Cloud Sites infrastructure at Rackspace and ran across an inconsistency with the documentation I was finding online and what I was seeing in the control panel.

rackspace cloud sites

Using the File Manager

I needed to update a single file on a website and was already logged into the control panel. I thought that I would just use the “File Manager” tool from the control panel (which I had read about) and this would save me the time of not opening up an FTP connection. I searched the control panel navigation to no avail. So I reached out to Rackspace online chat (BTW, I have been nothing but pleased with Rackspace’s support channels) to find an answer.

Where can I find the File Manager in the Cloud Sites control panel?

The answer is you can’t find the File Manager. Shane in tech support instructed me that Rackspace has “disabled the File Manager on the Cloud Sites product and does not have a time frame to add that feature back”.

So for those on the Cloud Sites infrastructure… FTP is your only method of file management.

  • Thomas

    I ran across your post and I definantly feel your pain. This has been so frustrating . When I switched over to Rackspace Cloud Sites they had the file manager and after about a month they removed it due to security issues. It is really a pain because I mostly develop websites using Content Management Systems like Joomla or WordPress and a lot of times I will need to upload a zip file that contains an entire website. When they had it I could easily use the FileManager to go and unzip the files very easily. Now I have to use the cron jobs which are a pain, but most of the time I just do a live chat and request they unzip the files for me. They try to say that they are not allowed to do this everynow and then I quickly remind them that if I had a file manager I wouldn’t need to ask for their help! I can suggest that you use a website called net2ftp.com which does a lot of the same things that their previous File Manager had, just not as powerful and you can update single files and extract zips that are less then 12mb. Hope this helps and I apologize about the long reply! Good Luck!

  • Eoin Healy

    I know this is an old post, but I just ran across the same situation.
    I have a WordPress site to put on a clients rackspace cloud site and its a pretty large custom site with tons of images, videos and hundreds of pages of content.. I spent ages looking for the file manager you would expect every host to provide.. So frustrating!